Microsoft Modern Wireless Headset remains supported by Microsoft documentation for existing users, but the current Microsoft Store listing says the product is not available. Treat it as a legacy or existing-owner headset rather than a current buying recommendation.
Existing owners: use Microsoft USB Link for the certified Teams computer connection, Bluetooth for supported mobile devices, and Microsoft Accessory Center on Windows for settings and updates.
Current status and official support
Microsoft’s Store currently marks Microsoft Modern Wireless Headset for Business as not available, while Microsoft Support still provides setup, Teams controls, firmware, charging, and reset instructions.
Use Microsoft’s Modern Wireless Headset setup guide for the current support procedure.
Connection options
Microsoft documents the included USB Link for Windows 10/11 PC or Mac and Bluetooth pairing for mobile devices. The headset is Certified for Microsoft Teams when used with Microsoft USB Link on supported PC or Mac setups.
Controls and battery
The headset includes a Teams button, answer/end, mute, volume dial, Bluetooth pairing, power, and flip-to-mute microphone. Microsoft lists up to 50 hours of music listening or up to 30 hours of Teams talk time under its stated 2021 test conditions.
Reset procedure
Microsoft’s hardware-reset instructions require connecting USB power, turning the headset on, holding Answer/End for more than 10 seconds, then pressing and releasing the Bluetooth pairing button while still holding Answer/End.
If you are replacing this legacy headset for Teams use, compare current certification and connection requirements in Wantek’s Microsoft Teams headset guide.
Check the Support Path Before Buying or Reusing One
For a discontinued or older business headset, the important question is not only whether the hardware still powers on. Confirm operating-system recognition, available firmware or companion software, replacement cushions or cables, USB receiver availability, and whether the calling applications you use still expose the controls you need.
Test the complete call path
Connect the headset, select it as both output and input, make a real test call, and check mute, microphone level, sidetone, and answer/end behavior. Playback alone does not prove the microphone or call-control path is working.
When Replacement Makes More Sense
Replacement becomes easier to justify when the headset depends on unavailable accessories, battery runtime no longer covers a work session, the microphone path is unreliable, or the organization needs standardized support across many users.
Frequently asked questions
Is Microsoft Modern Wireless Headset still sold by Microsoft?
The current Microsoft Store listing shows the headset as not available. Microsoft Support pages remain online for existing owners.
