Cisco’s headset lineup spans desk-focused DECT, hybrid Bluetooth and premium ANC designs. The key is to match the headset family to the Cisco phone, computer or mobile workflow you actually use.
Connection first: 560 Series targets desk users with DECT and base options; 720 Series is a Bluetooth hybrid-work family; 730 is a premium Bluetooth headset with active noise cancellation. Exact Cisco device features vary by connection and firmware.
| Series | Primary connection | Typical role |
|---|---|---|
| Cisco 560 | DECT; USB and phone/base options | Desk users and contact-center/office workflows |
| Cisco 720 | Bluetooth with USB adapter | Hybrid workers needing mono or stereo boom-mic options |
| Cisco 730 | Bluetooth / USB / 3.5 mm | Premium hybrid work with ANC and boomless design |
Cisco 560 Series: DECT for the Desk
Cisco describes the 560 Series as wireless DECT 6.0 headsets for desk users. Models are available in mono or stereo, with standard and multibase options. The multibase can support additional computer/mobile connection paths beyond a single desk endpoint.
Cisco 720 Series: Hybrid Bluetooth
Cisco’s current headset guide positions the 720 Series as wireless hybrid headsets in mono or stereo, with Bluetooth, a boom arm and USB adapter options. This is the more mobile family when you need laptop and phone use without a DECT desk base.
Cisco 730: Premium Bluetooth With ANC
Cisco lists the 730 as a premium Bluetooth headset with active noise cancellation, background-noise reduction, smart sensors and USB adapter support. Cisco documentation also lists simultaneous connection to two Bluetooth devices plus USB.
Compatibility Depends on the Endpoint
Cisco publishes a dedicated compatibility guide because not every feature is available through every connection. Call controls, firmware management, sidetone and ANC configuration can differ between USB, adapters and native Bluetooth. For endpoint-first selection, the Cisco phone headset compatibility guide separates wired, DECT, Bluetooth and USB paths before model choice.
Do Not Choose Only by Series Number
A 730 is not automatically “better” for a fixed Cisco desk-phone station if the 560’s DECT/base workflow matches the job more directly. The best fit is the family that supports the endpoint, mobility and call-control requirements.
References: Cisco headsets overview · Cisco Headset 730 data sheet
Frequently Asked Questions
Is Cisco Headset 561 wireless?
Yes. The 561 is part of the Cisco 560 DECT wireless family and is the mono variant.
Does Cisco Headset 730 have ANC?
Yes. Cisco lists active noise cancellation and ambient listening modes for the 730.
What is Cisco Headset 720 for?
It is a Bluetooth hybrid-work family with mono/stereo options and a boom microphone.
Will every Cisco headset have the same controls on every Cisco device?
No. Cisco’s compatibility guide documents feature differences by endpoint, firmware and connection method.
