Help & FAQs

We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.

Should the item(s) not work out, make sure to exchange for a preferred style or return for a refund. As a reminder, domestic return shipping is free.

We want to speak to you too! Contact us with any questions, concerns, or feedback. We will be sure to get back to you within 48 hours. However, please note that inquiries sent on Fridays will receive a reply the following Monday, but possibly sooner.

We currently ship to the United States, Canada, Australia and the UK. To enquire about shipping to a different destination, please contact us.

Standard shipping normally takes 5-7 days. Next day shipping is available on all domestic orders (for an additional charge). International shipping times depend on the products and destination (estimated at checkout).

Items must be returned within 30 days after receiving your order. Items must be returned in the same condition in which they were received, be unworn/unused, have any tags still attached, and include all the original packaging.

Refunds are processed within 7 days from when we receive the item(s).

Please check our compatibility list page. If your phone model is not in our list, please contact us to confirm before placing an order. Some special phone models have not been updated on the page in time, if this gives you the inconvenience, please understand.

Regarding product parameters and product instructions, you can find the corresponding documents on the product details page. If your issue is not resolved, please contact us to assist you.

We will hash your private information to ensure that your information will not be used for other purposes within this website. If you want to clear the personal information you left on this website, please contact us for removal.

Click on'My account' icon and then click on the link 'Forgotten your password?'. Enter the email that you used to make your first order and we will send your password to your inbox.. If you need additional assistance, please contact us.

If our marketing emails cause trouble to you, please click the unsubscribe button at the bottom of the email. If the cancellation is unsuccessful, you can contact our customer service to cancel the email subscription service.